CUBBY BEDS LIMITED WARRANTY PROMISE:

We design every Cubby to be serviceable - meaning that as a system of parts, we can easily change out defective parts rather than having to replace or throw away the entire product. This Cubby Beds Limited Warranty is a commitment to our customers, an expression of our confidence in the quality of our products, and a statement that we stand behind that quality. 

• Cubby Beds warrants to the original retail purchaser that our Canopy Fabric will be free from defects in material and workmanship for a period of 1 year from the date of purchase.
• Cubby Beds warrants to the original retail purchaser that our Bed Frame, inclusive of the hardware, steel legs, steel cross bars, steel connectors, and steel slats will be free from defects in material and workmanship for a period of 1 year from the date of purchase.
• Cubby Beds warrants to the original retail purchaser that our electronics unit including the casing, hardware, light/speaker system, and camera will be free from defects in material and workmanship for a period of 1 year from the date of purchase.

NOTE: The Cubby Beds Limited Warranty covers repair or replacement for defective products as set forth herein within the continental United States only, and does not cover regular, non-defective returns of the bed or other products. Products that are returned in our standard return period are processed differently in accordance with the terms and conditions.

HOW TO UTILIZE THE CUBBY BEDS LIMITED WARRANTY:

Before submitting a claim, please carefully review the Terms & Conditions below. Customers must notify the Cubby Beds team in writing of any claims in regards to the canopy, frame, and electronics within 1 year from the date of purchase.Please email Hello@CubbyBeds.com with the following information so that we can best assist you:

1. ORDER NUMBER
2. FIRST & LAST NAME
3. EXPLANATION OF DAMAGE/DEFECT
4. PHOTOS OF DAMAGE/DEFECT

Upon receiving notification of a claim, a Cubby Beds representative will respond to your inquiry within 3 business days. 

All warranty claims are subject to inspection by Cubby. We reserve the right to determine whether or not damages are covered by the Cubby Beds Limited Warranty, in our sole discretion.

TERMS & CONDITIONS OF THE CUBBY BEDS LIMITED WARRANTY:

Fabric:

The Cubby Beds Limited Warranty covers and is valid only for flaws and defects in the manufacturing or workmanship of the Canopy Fabric. This includes manufacturing defects such as broken zippers, missing or broken snaps, broken or frayed seams, and ripped fabric or mesh discovered and reported to Cubby Beds within the first three weeks after receiving the bed. The Cubby Beds Limited Warranty applies only to the Cubby Bed, and does not cover or apply to other Cubby products or to any purchases made outside of CubbyBeds.com, our authorized distributors or outside of the United States. The Cubby Beds Limited Warranty may not apply to purchases made through third-party sites. Cubby does not cover:

• CHANGES IN SURFACE FINISHES DUE TO AGING OR EXPOSURE TO LIGHT.
• NORMAL WEAR AND TEAR (INCLUDING, BUT NOT LIMITED TO, EVERYDAY WEAR AND TEAR OF FABRIC ON CANOPY).
• DAMAGE TO THE FABRIC FROM DRYING.
• DAMAGE FROM ANY OF THE FOLLOWING:
• SHARP OBJECTS OR IMPRINTING FROM WRITING INSTRUMENTS;
• PROLONGED EXPOSURE TO MOISTURE OR DIRECT SUNLIGHT;
• MODIFICATIONS, ALTERATIONS, TAMPERING, OR IMPROPER MAINTENANCE OR REPAIRS;
• INCONTINENCE OR HYGIENE ISSUES
• ACTS OF GOD, INCLUDING BUT NOT LIMITED TO FIRE, LIGHTNING, FLOOD, TORNADO, EARTHQUAKE, OR HURRICANE; OR
• ANY ACTIONS OR USES PERFORMED OUTSIDE OF THOSE RECOMMENDED OR SPECIFIED ON OUR SITE, INCLUDING OUR FAQ. 
• IMPORTANT: Customer is responsible for adhering to the cleaning recommendations and precautions in the FAQ.

Frame + Electronics Unit:

The Cubby Beds Limited Warranty covers and is valid only for flaws and defects in the manufacturing or workmanship of the Cubby Frame & Electronics Unit. This includes parts of the frame and electronics unit that do not work as intended or break. The Cubby Beds Limited Warranty applies only to the Cubby Bed, and does not cover or apply to other Cubby products or to any purchases made outside of CubbyBeds.com, our authorized distributors, or outside of the United States. No mattress or accessory is covered by the Cubby Beds Limited Warranty, even where that mattress is included with an order shipped to the customer. No mattress is considered part of a Cubby Bed. The Cubby Beds Limited Warranty may not apply to purchases made through third-party sites. Cubby does not cover:

• CHANGES IN SURFACE FINISHES DUE TO AGING OR EXPOSURE TO LIGHT.
• NATURAL VARIATIONS OF METAL OR FIGURE OR THE PRESENCE OF CHARACTER MARKS.
• NATURAL VARIATIONS OF POWDER COATING
• SMALL SCRATCHES OR DINGS CAUSED BY SHIPPING OR ASSEMBLY
• NORMAL WEAR AND TEAR (INCLUDING, BUT NOT LIMITED TO, EVERYDAY WEAR AND TEAR OF BED FRAME).
• DAMAGE FROM ANY OF THE FOLLOWING:
• SHARP OBJECTS;
• PROLONGED EXPOSURE TO MOISTURE OR DIRECT SUNLIGHT;
• MODIFICATIONS, ALTERATIONS, TAMPERING, OR IMPROPER MAINTENANCE OR REPAIRS;
• ACTS OF GOD, INCLUDING BUT NOT LIMITED TO FIRE, LIGHTNING, FLOOD, TORNADO, EARTHQUAKE, OR HURRICANE; OR
• ANY ACTIONS OR USES PERFORMED OUTSIDE OF THOSE RECOMMENDED OR SPECIFIED ON OUR SITE, INCLUDING OUR FAQ. 

Missing Items:

The Cubby Beds Limited Warranty covers and is valid only for missing parts, such as connectors, which will be replaced for free if they did not come with the shipped product. If a customer loses a part or item, Cubby Beds will replace that part for free up to three times if the cost of that part or item is $20.00 or less. If the cost of that part or item is above $20.00, Cubby Beds will charge the customer for replacement of that item. The Cubby Beds Limited Warranty applies only to the Cubby Bed, and does not cover or apply to other Cubby products or to any purchases made outside of CubbyBeds.com, our authorized distributors or outside of the United States. The Cubby Beds Limited Warranty may not apply to purchases made through third-party sites. Cubby does not cover:

• CHANGES IN SURFACE FINISHES DUE TO AGING OR EXPOSURE TO LIGHT.
• NORMAL WEAR AND TEAR (INCLUDING, BUT NOT LIMITED TO, EVERYDAY WEAR AND TEAR OF FABRIC).
• DAMAGE TO THE FABRIC FROM DRYING.
• DAMAGE FROM ANY OF THE FOLLOWING:
• SHARP OBJECTS OR IMPRINTING FROM WRITING INSTRUMENTS;
• PROLONGED EXPOSURE TO MOISTURE OR DIRECT SUNLIGHT;
• MODIFICATIONS, ALTERATIONS, TAMPERING, OR IMPROPER MAINTENANCE OR REPAIRS;
• INCONTINENCE OR HYGIENE ISSUES
• ACTS OF GOD, INCLUDING BUT NOT LIMITED TO FIRE, LIGHTNING, FLOOD, TORNADO, EARTHQUAKE, OR HURRICANE; OR
• ANY ACTIONS OR USES PERFORMED OUTSIDE OF THOSE RECOMMENDED OR SPECIFIED ON OUR SITE, INCLUDING OUR FAQ. 
• IMPORTANT: Customer is responsible for adhering to the cleaning recommendations and precautions in the FAQ

Canopy Repair Policy:

Cubby Beds offers one free all-inclusive canopy repair during the first two years of the first owner’s ownership of the bed. If such a canopy needs to be repaired, the customer may reach out, explain the issue, and Cubby Beds will send the customer a loaner canopy to use while Cubby’s production hub repairs the original canopy. Once the customer receives the original canopy back, the customer must return the loaner canopy. Cubby will cover the costs and shipping for this return process. Cubby’s production hub will repair anything it sees damaged on the canopy. Cubby will take a credit card deposit in the amount of $1.00 on the loaner canopy that Cubby loans to the customer while the customer’s canopy is being repaired. If the customer does not return the loaner to Cubby, Cubby will charge the customer’s credit card for the full cost of a Cubby canopy ($3,500.00).Cubby does not cover:

• CHANGES IN SURFACE FINISHES DUE TO AGING OR EXPOSURE TO LIGHT.
• NORMAL WEAR AND TEAR (INCLUDING, BUT NOT LIMITED TO, EVERYDAY WEAR AND TEAR OF FABRIC ON CANOPY).
• DAMAGE TO THE FABRIC FROM DRYING.
• DAMAGE FROM ANY OF THE FOLLOWING:
• SHARP OBJECTS OR IMPRINTING FROM WRITING INSTRUMENTS;
• PROLONGED EXPOSURE TO MOISTURE OR DIRECT SUNLIGHT;
• MODIFICATIONS, ALTERATIONS, TAMPERING, OR IMPROPER MAINTENANCE OR REPAIRS;
• INCONTINENCE OR HYGIENE ISSUES
• ACTS OF GOD, INCLUDING BUT NOT LIMITED TO FIRE, LIGHTNING, FLOOD, TORNADO, EARTHQUAKE, OR HURRICANE; OR
• ANY ACTIONS OR USES PERFORMED OUTSIDE OF THOSE RECOMMENDED OR SPECIFIED ON OUR SITE, INCLUDING OUR FAQ. 
• IMPORTANT: Customer is responsible for adhering to the cleaning recommendations and precautions in the FAQ

Eligibility:

To be eligible for the Cubby Beds Limited Warranty:

• YOU MUST BE THE ORIGINAL PURCHASER AND HAVE A VALID PROOF OF PURCHASE. THE CUBBY BED LIMITED WARRANTY IS NOT TRANSFERABLE TO SUBSEQUENT PURCHASERS.
• YOU MUST HAVE PURCHASED THE CUBBY BED DIRECTLY FROM CUBBYBEDS.COM OR ONE OF OUR AUTHORIZED DISTRIBUTORS AND BE LOCATED IN THE CONTINENTAL UNITED STATES.
• WE MUST RECEIVE YOUR WRITTEN WARRANTY REQUEST FOR THE FABRIC AS SET FORTH ABOVE WITHIN 1 YEAR FROM THE DATE OF PURCHASE.
• WE MUST RECEIVE YOUR WRITTEN WARRANTY REQUEST FOR THE FRAME & ELECTRONICS AS SET FORTH ABOVE WITHIN 1 YEAR FROM THE DATE OF PURCHASE.
• THE CUBBY BED MUST HAVE BEEN INSTALLED AND USED ONLY IN ACCORDANCE WITH THE SPECIFICATIONS PROVIDED WITH THE BED OR ON OUR WEBSITE (INCLUDING THOSE RECOMMENDATIONS AND GUIDELINES SPECIFIED ON THE FAQ PAGE).
• THE CUBBY BED MUST HAVE BEEN USED ONLY UNDER TYPICAL CONDITIONS AND MUST NEVER HAVE BEEN SUBJECTED TO ABUSE, ACCIDENTAL DAMAGE, OR OTHER ABNORMAL USAGE, INCLUDING BUT NOT LIMITED TO CUTS, TEARS, BURNS, STAINS, SOILING, LIQUID DAMAGE, OR IMPROPER INSTALLATION.
• LIMITED REMEDY: Cubby Beds sole obligation under the Cubby Beds Limited Warranty is to, at our sole option, repair or replace the defective part(s) at no additional charge, if we determine in our sole discretion that the defect is covered by the Cubby Beds Limited Warranty. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Cubby reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot variations. 
• The repaired or replacement Cubby parts shall continue to be covered under the original Cubby Beds Limited Warranty for the rest of the original term, but under no circumstances will the Cubby Beds Limited Warranty be extended beyond 1 year from the date of purchase of the original fabric canopy, original frame, and original electronics.

Disclaimer of Warranties:

THE REMEDIES PROVIDED IN THIS CUBBY BEDS LIMITED WARRANTY CONSTITUTE THE PURCHASER’S SOLE AND EXCLUSIVE REMEDIES, AND CUBBY’S SOLE AND EXCLUSIVE OBLIGATION, WITH RESPECT TO DEFECTS IN THE PURCHASED BED PRODUCTS OR THE MANUFACTURING THEREOF. THIS CUBBY BEDS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY CUBBY AND CUBBY EXPRESSLY DISCLAIMS, AND THE PURCHASER EXPRESSLY WAIVES, ALL OTHER REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT PROHIBITED BY LAW. IN SUCH EVENT, SUCH WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIOD SET FORTH ABOVE. THIS EXCLUSION APPLIES EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSES AND REGARDLESS OF WHETHER DAMAGES ARE SOUGHT FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR STRICT LIABILITY IN TORT OR UNDER ANY OTHER LEGAL THEORY.

Limitation of Damages + Liability:

IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, EXCEPT TO THE EXTENT PROHIBITED BY LAW, IN NO EVENT WILL CUBBY BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES ARISING FROM OR RELATING TO THIS CUBBY BED LIMITED WARRANTY OR THE CUBBY BED, AND CUBBY BEDS TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS CUBBY BED LIMITED WARRANTY OR THE CUBBY BED WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE CUBBY BED BY THE ORIGINAL PURCHASER. YOUR USE OF THE CUBBY BED IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND CUBBY DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, RESULTING FROM YOUR USE OF THE CUBBY BED. 

Your Rights + the Cubby Beds Limited Warranty:

This Cubby Beds Limited Warranty gives you specific legal rights. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. You may also have other legal rights that vary by state, province, or jurisdiction. The terms of this Cubby Beds Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.