The bed typically takes one adult 45 minutes to 1.5 hours to set up. Having another person as a helping hand will speed things up. Our personal set up record is 27 minutes!

We supply all the tools you need to set this up. And by all the tools, we mean 2 allen keys :)

The assembled bed without mattress will weigh around 100lbs, very stable, and is bulky to move around. Two adults can lift it to move it within a room. If you’re moving houses or rooms within the house, we recommend you disassemble the bed and reassemble it in your desired location.

If requested, we do offer wheels for the feet of the bed that enable movement and also have locking brakes.

We take our customers’ data safety very seriously. The communication requests between your mobile device, your camera, and the AWS Cloud Server are made via https (Transport Layer Security (TLS)) for alert videos. We use symmetric and asymmetric encryption, consistent hashing, and other ways to make sure users’ information cannot be stolen. Each camera has its own secret key and certificate so that we can validate its identity during handshake. The contents are encrypted via AES 128-bit encryption to protect the security of the live stream and playback data. During the connection process, every device in the process has its own secret key and certification, so that we can validate their identity during handshake. Even if a hacker intercepts the data package, the data cannot be decrypted.

The camera’s advanced algorithm recognizes the unique sound patterns of smoke alarms and carbon monoxide monitors. When either is detected, you can choose to receive a notification right to your phone so you can act quickly.

Accidents happen... luckily your canopy has tough stain fighting abilities! 

With a new spill or stain on your canopy. Blot (don't rub) liquid spills with a clean, dry cloth.

For oil-based spills, apply an absorbent such as corn starch, then remove with a straight edge. Spray on a mild cleaning solution of soap (such as Dawn or Woolite) and water. Rinse the fabric thoroughly to remove all soap residue. Air dry.

If that doesn’t fully remove the stain, apply a solution of water and mild dish soap again and then use a sponge or soft bristle brush to agitate the stained area. Blot the stain dry with a clean cloth.

The canopy can only be air dried. A clothesline is ideal but you can also hang it over a stand or on the Boogaloo Frame.

Please do not put it in the dryer as it may damage the zippers and seams. 

We recommend that you hand wash or spot clean the canopy but in the case of a big bedroom disaster, you can machine wash it.

To wash, first close all zippers. Machine wash in cold water on the delicate cycle with normal amounts of mild laundry detergent. Allow fabric to air dry.

You can spot clean with bleach on the grey fabrics without risking any color damage. The pockets, edges, and straps may have minor color changes but their integrity will not be affected.

We provide a waterproof mattress cover with every purchase which will protect the mattress. The sheets can be machine washed. If the side walls are affected, spot clean or hand wash them using the above instructions.

Yes! Please reach out to Hello@CubbyBeds.com

Although our canopies are made from an ultra-tough fabric, accidents do happen. As soon as you see a rip, we recommend you take off the canopy to prevent further tears. Take it to your local seamstress/tailor where the repair should be $10-30 depending on the severity. 

We are a registered Class 1 Medical device with a quality control system and ISO 14971 risk management procedures.

The electronics provided with the bed are UL listed and FCC registered to adhere to the strictest electrical safety requirements.

The fabric has achieved GREENGUARD Gold Certification for contributing to healthy indoor air quality.

The mattress foam is CertiPUR : US Certified for durability, performance, and environmental sustainability. 

Yes, we have gone to great lengths to assure that our product meets and exceeds the FDAs standards for safety.

We pass the 7 zones of entrapment test for hospital beds and our safety sheets protect against the risk of someone falling between the mattress and the sidewall, something that the FDA doesn’t even address!

We are a registered Class 1 Medical device with a quality control system and ISO 14971 risk management procedures.

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Here at Cubby, we take your security, safety, and privacy to heart, and want to ensure that you feel comfortable using our products. Our team has selected electronics that take great measure to ensure that your data is safe as it gets transferred from the cam or speaker/light system to the app.

We work with top tier electronics manufacturers who have incredibly strict security standards.

The camera, which monitors video and audio, has the following security protocols:
The communication requests between your mobile device, the camera, and the AWS Cloud Server are made via https (Transport Layer Security (TLS)) for alert videos. We use symmetric and asymmetric encryption, consistent hashing, and other ways to make sure users’ information cannot be stolen. Each camera has its own secret key and certificate so that we can validate its identity during handshake. The contents are encrypted via AES 128-bit encryption to protect the security of the live stream and playback data. During the connection process, every device in the process has its own secret key and certification, so that we can validate their identity during handshake. Even if a hacker intercepts the data package, the data cannot be decrypted.

Our free shipping typically takes 2-4 business days to reach your doorstep. We often have beds available to ship the day of order but sometimes get backordered so check the product page for up to date info.

Your order will be shipped in several packages to save on shipping cost and you will automatically receive all tracking numbers.

We currently ship to all 50 states. Alaska and Hawaii are the only states exempt from our free shipping policy. At this time, we can only ship direct to the consumer within the United States and Canada due to the medical regulations around the product.

In Canada, it is private pay only. If you want to access insurance/government pay, you'd need to work with a local medical equipment distributor to import it.

Unfortunately, we can't ship to other countries at this time unless it's being imported by a medical equipment distributor who knows your local laws. We're happy to work with them to navigate the process though, have them contact us.

Oh no! That wasn’t supposed to happen but sometimes things go wrong in shipping. We are incredibly sorry but will make it right.

Please reach out to Hello@CubbyBeds.com and we’ll take care of it right away.

We would love to help! Please email us anytime at Hello@CubbyBeds.com.

Yes, we proudly stand behind our products.

We provide a 2 year warranty. You can learn more about it here - Cubby Beds Warranty. 

We want you to make sure you're overjoyed with you Cubby Bed. We offer a 100 day return policy so that you can have enough time to make sure it's perfect for your family.

Learn more about our return policy here. 

No, please use it! In fact, we don’t accept returns within the first month as we know it can take special needs kiddos a while to adjust to the bed. We want you to get the full experience, using it as you normally would, so you can be sure that you love it. We’re confident that you will!

Our one request is that if there are stains or spills, please clean them up as best as you can or machine wash the canopy before sending it back.

FREE!

Your refund will be processed to the original payment method 5-7 business days after receiving the return.

Yes, we have partnerships with 30+ DMEs around the national. Learn more by contacting us via our distributor interest page.

Yes! If you are ordering more than 2 beds, we can provide discounts. Please reach out to Hello@CubbyBeds.com to learn more.